NuLab Peptides Refund Policy

Effective Date: January 1, 2026
Website: nulabpeptides.com
Company: NuLab Peptides
Contact Email: support@nulabpeptides.com

Thank you for shopping with NuLab Peptides. This Refund Policy explains how refund, replacement, cancellation, and order issue requests are handled for purchases made through NULABPEPTIDES.COM.
By placing an order with NuLab Peptides, you agree to this Refund Policy, our Terms and Conditions, Shipping Policy, Privacy Policy, and all research-use-only notices posted on our website.

1. Research-Use-Only Product Notice

All NuLab Peptides products are sold strictly for in vitro laboratory research purposes only. Products are not for human consumption, not for animal consumption, and are not intended for diagnostic, therapeutic, medical, veterinary, food, cosmetic, household, or personal use.
Because NuLab Peptides products are specialized research materials, refund and return eligibility may be limited for safety, quality-control, storage, chain-of-custody, and product-integrity reasons.

2. All Sales Are Final Unless Otherwise Approved

Due to the specialized nature of research-use-only materials, all sales are generally considered final once an order has been processed, packed, or shipped.

NuLab Peptides does not accept returns or issue refunds simply because:

• The customer changed their mind

• The customer ordered the wrong item

• The customer no longer needs the product

• The customer misunderstood the research-use-only nature of the product

• The customer intended to use the product for a prohibited purpose

• The customer failed to review product details before purchase

• The product was exposed to improper storage after delivery

• The package was not retrieved promptly after delivery

• The product was opened, handled, altered, reconstituted, damaged, or used

Any refund, replacement, credit, or exception is granted at the sole discretion of NuLab Peptides.

3. Order Cancellations

If you need to cancel an order, contact NuLab Peptides as soon as possible at: Email: support@nulabpeptides.com  . Order cancellation is not guaranteed.

An order may not be eligible for cancellation once it has:

• Entered fulfillment

• Been packed

• Been assigned tracking

• Been shipped

• Been prepared for carrier pickup

• Been reviewed or processed through compliance checks

• Been processed for payment settlement

If cancellation is approved before fulfillment, NuLab Peptides may issue a refund to the original payment method or provide store credit, depending on the circumstances.

4. Damaged Items

If your order arrives damaged, contact NuLab Peptides immediately. We must here from you within 48 hours of delivery. 

Please include:

• Order number

• Tracking number

• Photos of the shipping box

• Photos of all packaging materials

• Photos of the damaged product

• Photos of the product label

• A brief description of the issue
   

Do not discard the product or packaging until NuLab Peptides has reviewed the claim. Carrier claims may require original packaging and photographs.

After review, NuLab Peptides may, at its discretion, offer:

• Replacement

• Store credit

• Partial refund

• Full refund

• Carrier claim support

• No refund, if the claim is not approved

5. Incorrect or Missing Items

If you believe you received the wrong item or your order is missing an item, contact NuLab Peptides within [Insert Timeframe, e.g., 48 hours] of delivery.

Please include:

• Order number

• Photos of all items received

• Photos of product labels

• Photo of the packing slip, if included

• Description of the issue

NuLab Peptides will review the order and determine whether a correction, replacement, credit, or refund is appropriate.

6. Lost or Stolen Packages

Once a package is marked as delivered by the carrier, NuLab Peptides is not responsible for theft, loss, misplacement, unauthorized pickup, or failure to retrieve the package.
If tracking shows delivered but you cannot locate your package, please:

1. Check the delivery area, mailbox, parcel locker, front desk, mailroom, receiving department, or neighboring addresses.

2. Contact the shipping carrier directly for delivery confirmation.

3. Contact NuLab Peptides with your order number and tracking number.

NuLab Peptides may assist with a carrier investigation where possible, but refunds or replacements for lost or stolen packages are not guaranteed.

7. Packages Delayed in Transit
Shipping times are estimates and are not guaranteed unless expressly stated by the carrier service selected.

NuLab Peptides is not responsible for delivery delays caused by:

• Carrier issues

• Weather

• Holidays

• Incorrect or incomplete addresses

• Failed delivery attempts

• Customer unavailability

• Compliance review

• Customs or regulatory review

• Natural disasters

• Force majeure events

• Events outside NuLab Peptides’ reasonable control

Shipping fees are generally non-refundable for carrier delays.

8. Returned Packages

If a package is returned to NuLab Peptides because of an incorrect address, incomplete address, refusal, non-pickup, failed delivery attempt, carrier issue, or customer-related delivery problem, NuLab Peptides may, at its discretion:

• Reship the order at the customer’s expense

• Issue store credit

• Issue a partial refund

• Decline refund due to product-integrity concerns

• Dispose of the product if return condition cannot be verified

Original shipping charges are generally non-refundable.

9. Product Integrity and Chain of Custody

NuLab Peptides may refuse returns because research materials can be affected by storage, handling, temperature, contamination risk, tampering, or loss of chain-of-custody control.
For safety and quality reasons, NuLab Peptides generally cannot accept returned products once they have left our control, especially if they have been:

• Opened

• Used

• Reconstituted

• Altered

• Stored improperly

• Exposed to unknown conditions

• Damaged after delivery

• Removed from original packaging

• Returned without authorization

10. Temperature, Storage, and Handling Issues

Customers are responsible for promptly retrieving packages after delivery and storing products according to product documentation, label instructions, COA information, or website guidance.
NuLab Peptides is not responsible for product degradation, appearance changes, or quality concerns caused by:

• Failure to retrieve package promptly

• Leaving package outdoors after delivery

• Improper storage

• Exposure to heat, moisture, sunlight, or freezing conditions after delivery

• Improper handling

• Unauthorized use

• Prohibited use

• Failure to follow storage recommendations

11. Third-Party Testing and COA Concerns

NuLab Peptides may provide third-party testing information, Certificates of Analysis, QR-code documentation, HPLC/UV/MS testing references, or other quality documentation for applicable products.
If you believe there is a documentation issue with a product, contact

NuLab Peptides at support@nulabpeptides.com with:

• Order number

• Product name

• Lot or batch number

• Copy or screenshot of the documentation issue

• Description of the concern

NuLab Peptides will review the concern and may provide updated documentation, clarification, replacement, credit, or another resolution where appropriate.
Third-party testing documentation does not mean a product is approved for human or animal use, diagnostic use, therapeutic use, or any use outside research purposes.

12. Non-Refundable Items and Fees

The following are generally non-refundable:

• Shipping fees

• Expedited shipping fees

• Route protection or package protection fees, if applicable

• Payment processing fees, where applicable

• International duties, taxes, tariffs, brokerage fees, or customs fees

• Orders refused or returned due to customer error

• Products opened, used, reconstituted, or altered

• Products purchased for prohibited uses

• Products damaged after delivery

• Products affected by improper storage or handling

13. Chargebacks and Payment Disputes

Customers agree to contact NuLab Peptides before initiating a chargeback or payment dispute.
If a chargeback is filed without first attempting to resolve the issue with

NuLab Peptides, we reserve the right to:

• Suspend the customer account

• Refuse future orders

• Provide evidence to the payment processor

• Recover associated fees where permitted

• Treat the matter as a violation of our Terms and Conditions

Fraudulent claims, false disputes, or abuse of refund processes may result in account termination and refusal of future sales.

14. How to Request a Refund, Replacement, or Credit Review

To request review of an order issue, contact NuLab Peptides Support
Email: nulabpeptides.com

Please include:

• Full name

• Order number

• Email used at checkout

• Product name

• Lot or batch number, if available

• Tracking number

• Description of the issue

• Photos or documentation supporting the request

Incomplete requests may delay review.

15. Refund Processing Time

If a refund is approved, it will generally be issued to the original payment method unless otherwise stated.

Refund processing times may vary depending on:

• Payment processor

• Bank or card issuer

• Payment method

• Fraud review

• Order review

• Internal processing time

Approved refunds may take [Insert Timeframe, e.g., 5–10 business days] to appear on your statement after processing.

16. Policy Abuse

NuLab Peptides reserves the right to deny refund, replacement, or credit requests if we suspect:

• Fraud

• Abuse of policy

• Repeated refund claims

• False damage claims

• Chargeback abuse

• Misrepresentation

• Prohibited product use

• Resale violations

• Tampering

• Failure to follow research-use-only terms

17. Updates to This Refund Policy

NuLab Peptides may update this Refund Policy at any time. Updates will be posted on this page with a revised effective date.
Your continued use of nulabpeptides.com or purchase of products after changes are posted constitutes acceptance of the updated Refund Policy.

18. Contact Us

For refund, replacement, or order issue questions, contact:
NuLab Peptides
Website: nulabpeptides.com
Email: support@nulabpeptides.com
Support Hours: 8 am - 5 pm Mountain Time - Monday Through Friday