NuLab Peptides Shipping Policy

Effective Date: January 1, 2026
Website: nulabpeptides.com
Company: NuLab Peptides
Contact Email: support@nulabs.com

Thank you for shopping with NuLab Peptides. This Shipping Policy explains how orders are processed, shipped, delivered, and handled after purchase. By placing an order through nulabpeptides.com, you agree to this Shipping Policy, our Terms and Conditions, Privacy Policy, Refund Policy, and all research-use-only notices posted on our website.

1. Research-Use-Only Shipping Notice

All NuLab Peptides products are sold strictly for in vitro laboratory research purposes only. Products are not for human consumption, not for animal consumption, and are not intended for diagnostic, therapeutic, veterinary, food, cosmetic, or personal use.
By placing an order, you confirm that you are qualified to purchase research-use-only materials and that all products will be used only in a lawful laboratory research setting.

2. Order Processing Times

Orders are typically processed within 48 business hours after payment has been successfully received and verified.
Processing times may vary due to:

• Order volume

• Product availability

• Payment verification

• Address verification

• Research qualification review

• Holidays or weekends

• Weather events or carrier delays

• Safety, compliance, or fraud-prevention review

Orders placed after 2 pm Mountain time may begin processing the next business day.

3. Business Days

NuLab Peptides processes and ships orders on business days, Monday through Friday, excluding federal holidays and company-observed holidays.

Orders are generally not processed, shipped, or delivered by NuLab Peptides on weekends or holidays, although carriers may deliver on weekends depending on the selected service.

4. Shipping Methods

Available shipping methods may be displayed at checkout and may include standard, expedited, or overnight shipping options depending on location and carrier availability.
Shipping carriers may include:

• USPS

• UPS

• FedEx

• DHL

• Other approved carriers or logistics providers

NuLab Peptides reserves the right to select or change the carrier used for any shipment when necessary to complete delivery efficiently, safely, or in compliance with applicable policies.

5. Shipping Rates

Shipping costs are calculated at checkout based on factors such as:

• Shipping destination

• Carrier service selected

• Package size and weight

• Order value

• Delivery speed

• Promotional shipping offers, if applicable

Shipping charges are non-refundable unless otherwise required by law or specifically approved by NuLab Peptides.

6. Free Shipping

NuLab Peptides may offer free shipping promotions from time to time. Free shipping eligibility may depend on order value, shipping destination, product type, promotion terms, or selected shipping method.
NuLab Peptides reserves the right to modify or discontinue free shipping offers at any time.

7. Shipping Confirmation and Tracking

Once your order has shipped, you may receive a shipping confirmation email with tracking information.
Tracking updates are provided by the carrier. NuLab Peptides is not responsible for carrier tracking delays, missed scans, incorrect carrier updates, or temporary tracking inactivity once a package has left our facility.

8. Delivery Times

Estimated delivery times are provided by the carrier and are not guaranteed unless expressly stated by the selected carrier service.
Delivery may be delayed due to:

• Weather

• Carrier volume

• Incorrect or incomplete address information

• Security screening

• Remote delivery locations

• Holiday shipping volume

• Natural disasters

• Customs or regulatory review

• Carrier service interruptions

• Events outside NuLab Peptides’ control

NuLab Peptides is not liable for delays caused by shipping carriers or circumstances beyond our reasonable control.

9. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully verify:

• Recipient name

• Company or laboratory name, if applicable

• Street address

• Suite, unit, building, or laboratory number

• City, state, and ZIP code

• Phone number

• Email address

NuLab Peptides is not responsible for delays, failed deliveries, lost packages, or additional shipping charges caused by incorrect, incomplete, or undeliverable addresses provided by the customer.
If an order is returned due to an incorrect or incomplete address, the customer may be responsible for reshipping fees.

10. Shipping to P.O. Boxes

NuLab Peptides may restrict shipping to P.O. Boxes depending on carrier availability, product type, order value, or compliance considerations.
Certain orders may require a physical street address, business address, laboratory address, or signature-confirmed delivery location.

11. Signature Requirements

NuLab Peptides may require signature confirmation for certain orders, including but not limited to:

• High-value orders

• Expedited shipments

• Orders flagged for verification

• Orders shipped to certain locations

• Replacement shipments

• Orders where NuLab Peptides determines signature confirmation is appropriate

If signature confirmation is required, the customer is responsible for ensuring that an authorized recipient is available at the delivery address.

12. Lost, Stolen, or Missing Packages

Once a package is marked as delivered by the carrier, NuLab Peptides is not responsible for theft, loss, misplacement, or unauthorized pickup.
If tracking shows that your package was delivered but you cannot locate it, please:

1. Check the delivery area, mailbox, parcel locker, front desk, mailroom, receiving department, or neighboring addresses.

2. Contact the carrier directly for delivery details.

3. Contact NuLab Peptides at [Insert Support Email] with your order number and tracking number.

NuLab Peptides may assist with a carrier investigation where possible, but replacement or refund decisions are made at NuLab Peptides’ sole discretion.

13. Damaged Shipments

If your package arrives damaged, please contact NuLab Peptides within [Insert Timeframe, e.g., 48 hours] of delivery.
Please include:

• Order number

• Tracking number

• Photos of the shipping box

• Photos of the product packaging

• Photos of any damaged items

• Description of the issue

Do not discard the packaging or product until NuLab Peptides has reviewed the claim. Carrier claims may require the original packaging.

14. Incorrect or Missing Items

If you believe your order contains an incorrect or missing item, contact NuLab Peptides within [Insert Timeframe, e.g., 48 hours] of delivery.
Please provide:

• Order number

• Photos of all items received

• Photo of the packing slip, if included

• Description of the issue

NuLab Peptides will review the order and determine whether a correction, replacement, credit, or other resolution is appropriate.

15. Temperature-Sensitive Shipments

Some research materials may be sensitive to temperature, light, moisture, or handling conditions. Unless otherwise stated, shipping conditions are selected based on NuLab Peptides’ standard handling practices and product documentation.

Customers are responsible for retrieving packages promptly after delivery and storing products according to the product label, COA, website instructions, or other product documentation.

NuLab Peptides is not responsible for product degradation caused by:

• Packages left outside after delivery

• Delayed retrieval by the customer

• Incorrect storage after delivery

• Customer failure to follow storage instructions

• Carrier delays outside NuLab Peptides’ control

• Exposure after successful delivery

16. International Shipping

NuLab Peptides may or may not offer international shipping. If international shipping is available, customers are responsible for understanding and complying with all laws, regulations, import requirements, customs rules, permits, taxes, duties, and restrictions in their destination country.
NuLab Peptides is not responsible for:

• Customs delays

• Import refusals

• Seizures

• Duties or taxes

• Brokerage fees

• Regulatory holds

• Returned international packages

• Country-specific restrictions

• Customer failure to obtain required permits or approvals

International shipping charges, duties, taxes, and customs fees are generally non-refundable.

17. Restricted Locations

NuLab Peptides reserves the right to restrict, refuse, or cancel shipments to certain locations based on:

• Applicable laws or regulations

• Carrier limitations

• Product restrictions

• Safety concerns

• Compliance concerns

• Fraud-prevention review

• Research qualification requirements

• Company policy

If NuLab Peptides determines that an order cannot be shipped, we may cancel the order and issue a refund or store credit where appropriate.

18. Order Cancellations Before Shipment

If you need to cancel an order, contact NuLab Peptides as soon as possible at support@nulabpeptides.com.

Order cancellation is not guaranteed. Once an order has entered fulfillment, been packed, assigned tracking, or shipped, it may no longer be eligible for cancellation.

19. Returned Packages

If a package is returned to NuLab Peptides due to failed delivery, incorrect address, refusal, non-pickup, carrier issue, or customer-related delivery problem, NuLab Peptides may, at its discretion:

• Reship the order at the customer’s expense

• Issue store credit

• Issue a partial refund

• Decline refund due to product-integrity or chain-of-custody concerns

Shipping fees are generally non-refundable.

20. Risk of Loss

Risk of loss may transfer to the customer once the package is delivered to the shipping carrier or once tracking confirms delivery, depending on applicable law and shipping terms.
NuLab Peptides may assist with carrier claims where possible, but is not responsible for carrier errors, theft, loss after delivery, or errors in customer-provided addresses.

21. Compliance Review and Shipping Holds

Because NuLab Peptides sells research-use-only materials, certain orders may be held for additional review before shipment.
Reasons for a shipping hold may include:

• Research qualification review

• Age verification concern

• Payment verification

• Address verification

• Fraud-prevention screening

• Compliance review

• Large order volume

• Restricted destination

• Suspicious or inconsistent customer information

NuLab Peptides may contact the customer for additional information before shipping. Failure to provide the requested information may result in order cancellation.

22. Force Majeure

NuLab Peptides is not liable for shipping delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Severe weather

• Carrier disruptions

• Labor strikes

• Pandemics

• Government restrictions

• Customs actions

• Power outages

• Cyberattacks

• Supply chain interruptions

• War or civil unrest

• Acts of God

• Other unforeseen events

23. Contact Us

For shipping questions, order status updates, or delivery concerns,
contact:

NuLab Peptides
Website: nulabpeptides.com
Email: support@nulabpeptides.com
Order Support Hours: 8 am - 5 pm Monday Through Friday

Please include your order number and tracking number when contacting support.